Before you answer the question, here is some help
She looks young so play it safe – if any customer appears to be under age for the product always ask for ID.
It is a crime to sell tobacco products to anyone under 18.
It’s up to you to ensure this law is upheld.
Our policy states Show Me I.D. – Be Age Ok.
Always ask anyone who looks or could be under 18 for valid photo ID.
She hasn’t got any ID, but says they are for her older sister.
If you doubt a customer’s age you should always ask for ID.
All acceptable forms of ID must have a photo and date of birth.
These are ok:
- Driving licence – ONLY if it’s a photocard – check the date of birth.
- Passport – but check the photo and the date of birth.
- The Garda Age Card – but check the photo and date of birth.
Did you know?
The Environmental Health Officers (EHOs) do use test purchasers, who are minors between 14-17 years old.
Be careful, test purchasers may not answer truthfully about their age when challenged, just like underage purchasers so always act lawfully.
What are age restricted tobacco and tobacco related products?
- Loose tobacco/roll your own tobacco
- Pipe tobacco
- Cigarettes
- Cigars
- Cigarette papers
- Filters
Do you serve or refuse?
You should have refused to serve this customer because she definitely looked young and couldn’t prove her age with valid ID. This refusal must be recorded.
Try again!
You should have refused to serve this customer because she definitely looked young and couldn’t prove her age with valid ID. This refusal must be recorded.
Well done! Now click next and try serving another customer.