Before you answer the question, here is some help

Show Me I.D
Check ID?

The customer says they are 17.

It is a crime to sell vaping products tickets to anyone under 18.

It’s up to you to ensure this law is upheld.

Our policy states Show Me I.D. – Be Age Ok.
Always ask anyone who looks or could be under 18 for valid photo ID.

He shows you his photocard driving licence, proving he is 17.

If you doubt a customer’s age you should always ask for ID.
All acceptable forms of ID must have a photo and date of birth.

These are ok:

  • Driving licence – ONLY if it’s a photocard – check the date of birth.
  • Passport – but check the photo and the date of birth.
  • The Garda Age Card – but check the photo and date of birth.

Did you know?
The Environmental Health Officers (EHOs) do use test purchasers, who are minors between 14-17 years old.

Be careful, test purchasers may not answer truthfully about their age when challenged, just like underage purchasers so always act lawfully.

Do you serve or refuse?

Serve
Refuse
wrong!
correct!

You should have refused to serve this customer as although he provided valid ID it proved he was only 17 and he wanted to buy a product that couldn’t be sold to under 18’s. This refusal must be recorded.

Try again!

You should have refused to serve this customer as although he provided valid ID it proved he was only 17 and he wanted to buy a product that couldn’t be sold to under 18’s. This refusal must be recorded.

Well done! Now click next and try serving another customer.